出門在外，我們往往會(huì)遇到很多問(wèn)題，但是應(yīng)該如何合理的去解決呢？不管是在國(guó)外還是國(guó)內(nèi)，一些經(jīng)常遇到的我們都應(yīng)該提前預(yù)防著，以便萬(wàn)無(wú)一失。

　　遇到不滿意的事情和對(duì)待需要投訴時(shí)，禮貌地說(shuō)比較奏效。而且有趣的是，你可能先要說(shuō)sorry，再提出你的投訴，這樣顯得很有教養(yǎng)和禮貌，你的問(wèn)題才會(huì)得到更圓滿的解決。

　　比如，在商店里，收款員找錯(cuò)了錢，你可以說(shuō)： "excuse me, i think you've given me the wrong change" 或者 "sorry, i think this change is wrong. i gave you $20, not $10."

　　在酒店里房間的調(diào)溫器壞了："excuse me, but there's a problem with the heating in my room." "sorry to bother you, but i think there's something wrong with the air-conditioning."

　　失竊了："i'm afraid i have to make a complaint. some money has gone missing from my hotel room."

　　房間沒(méi)有整理："i'm afraid there's a slight problem with my room - the bed hasn't been made."

　　當(dāng)人們發(fā)現(xiàn)自己錯(cuò)了而道歉，一般都會(huì)說(shuō)sorry，然后再提出把事情做好的解決辦法。

　　比如對(duì)應(yīng)上面對(duì)調(diào)溫器的投訴："excuse me, but there's a problem with the heating."

　　或者 "i'm sorry - i'll get someone to check it for you."

　　或者 "sorry to hear that - i'll send someone up."