準備take time to consider your apology. what exactly are you apologising for? what effect did your actions have on the other person? how can you make amends for what you've done?

 生活中難免會道歉，在這里武漢新東方教你幾招

     don't beat around the bush. get straight to the point, and be specific.
      不要拐彎抹角，切中要害，直截了當。
      make it clear that you understand the effect your actions had on the other person, and make an effort to empathise.
      明確表示你能夠理解自己的行為對對方造成的影響，努力強調。
      if necessary, be prepared to make amends for your actions. if you don't know how to do this, ask them.
      如果必要的話，準備好為自己的行為作出補償。如果你不知道應該怎樣做，直接問他們。
      step 6: take the wrap